Blog
The 9pm questions.
Each piece is one question a clinic owner asks at night, answered the way the clinic answers it, ending on the real screen. Written by Kelsey, between patients.
The series opener
The 9pm questions every clinic owner asks, and the one screen that answers each.
Four questions, four screens. Why the questions come at 9pm, and what it took to make the answers live in one place.
Patients and Plans
"Did the treatment plan go out?" How we stopped losing patients between the consultation and the plan.
The one-stage rule, the follow-up ladder, and what changed in the clinic.
Money
"It is the 28th." The five-step month close I do myself, in an evening.
Add a month, sort, the figures for the accountant, approve, send. What each step is for.
Clinic Hub
"What did the team actually do today?" The three-step close of day, from any phone.
Tally, handover, sign off, and why the handover matters more than the tally.
Money
"Where is the money actually going?" Leaky buckets, and the three I kept finding in my own clinic.
Why a bucket leaks quietly, and how to see it before the month is over.
The next step
Bring your own 9pm question.
Thirty minutes with Kelsey on the demo clinic. She opens the screen that answers it.
Book a demo